Refund and Return Policy
Effective date: October 3, 2026
Last updated: October 3, 2026
Introduction
This Refund and Return Policy explains the refund, cancellation, and return terms applicable to paid subscriptions and digital services offered by Flowlange. Service Provider: Flowlange Address: Türkiye Web: flowlange.com
1. Scope
Flowlange is an online SaaS service that enables users to create and publish Flows, collect data, use Studio features, build automations and integrations, and benefit from other features depending on the selected plan. This policy covers the following payments:
- Monthly subscriptions
- Annual subscriptions
- Paid plan upgrades
- Plan renewals
- Additional paid services or features
- Other paid transactions made through Flowlange
2. Free Plan
Flowlange may offer a free usage plan. No subscription fee is charged for the free plan. When a user moves from the free plan to a paid plan, the terms applicable to paid subscriptions apply under this policy and the Terms of Service. No refund is due when leaving the free plan or closing a free account.
3. Paid Subscriptions
Flowlange may offer paid plans as monthly or annual subscriptions. The following information selected at checkout is shown to the user on the payment screen:
- Plan
- Billing period
- Price
- Available features
- Usage limits
Unless cancelled before the end of the selected billing period, the subscription may renew according to the applicable terms.
4. Subscription Cancellation
Users may cancel a paid subscription at any time. Cancellation can be completed from the relevant billing settings of the account or Workspace. Unless stated otherwise, when a subscription is cancelled: Cancellation takes effect at the end of the current billing period. The user may continue using paid plan features until the paid period ends. Cancellation does not automatically entitle the user to a refund for past billing periods.
5. Legal Right of Withdrawal
For distance service contracts entered into as a consumer, applicable law may provide a 14-day right of withdrawal. For distance contracts in Türkiye, the withdrawal period for service contracts generally starts on the date the contract is formed. However, there are cases where withdrawal rights do not apply or are excluded under applicable law. In particular, exceptions may apply to services performed immediately in electronic form and to certain services whose performance begins before the withdrawal period ends with the consumer's consent. Accordingly, whether withdrawal applies to Flowlange digital SaaS services is assessed based on the nature of the purchased service, whether performance has begun, the consumer's consent, and applicable law. Mandatory rights under law that cannot be waived to the detriment of the consumer are reserved.
6. Refund Request
Users who wish to request a refund may contact us at support@flowlange.com. To help us review your request more quickly, please include the following where possible:
- Account email address
- Workspace name
- Payment date
- Subscription plan
- Transaction or order details
- Reason for the refund request
7. Refund Evaluation
Refund requests are evaluated taking into account the following:
- Payment date
- Subscription type
- Monthly or annual billing
- Whether the service has been used
- Whether a withdrawal right applies
- Applicable law
- Payment status
- Previous refunds
- Suspected account or payment abuse
Flowlange does not guarantee automatic or unconditional refunds where not required by law. However, mandatory consumer rights under law cannot be limited by this policy.
8. Refund for Unused Period
Cancelling a subscription does not, by itself, mean that the remaining subscription period will be refunded in full. For example, if a monthly subscription is cancelled mid-period, the user may continue using the service until the end of the current billing period unless stated otherwise. Cases where a refund is legally required remain reserved.
9. Annual Subscriptions
For annual subscriptions, payment is collected for the selected annual billing period. Cancelling an annual subscription mid-period may: Stop future automatic renewal, Allow access to continue until the end of the current period. However, it does not mean that the remaining months of the annual subscription fee will be refunded automatically on a pro-rata basis. Legally required refunds and exceptions separately accepted by Flowlange remain reserved.
10. Plan Upgrade
When a user moves to a higher plan, the price shown by the payment system and any applicable prorated difference apply. During plan upgrades, the following is shown to the user at checkout:
- New plan limits
- New features
- Billing period
- Amount payable
Whether previously paid amounts are credited or a credit is applied for the remaining period may depend on the billing model used and the operations supported by the payment provider.
11. Plan Downgrade
A plan downgrade may take effect at the end of the current billing period or on the next renewal date, according to applicable system rules. If current usage exceeds the limits of the new plan before downgrade, some features may be restricted. For example:
- Number of Flows
- Number of responses
- AI usage
- Number of Workspaces
- Number of members
- CRM or automation features
A plan downgrade does not automatically create a refund for amounts already paid.
12. Failed Payments
If a subscription payment fails, Flowlange or the payment provider may: Retry the payment, Notify the user, Place the subscription in a pending payment state, Temporarily restrict paid features, Cancel the subscription. The applicable process may vary depending on payment provider status information and Flowlange subscription policies.
13. How Refunds Are Made
Approved refunds are made, where possible, to the payment method used for the original payment. Where withdrawal rights apply to distance service contracts in Türkiye, the provider must refund collected amounts within the period required by law and in a manner appropriate to the payment method used. The time for refunded card payments to appear in your account may depend on your bank and payment institution processing times.
14. Lemon Squeezy
Flowlange may use third-party payment infrastructure such as Lemon Squeezy for paid subscriptions. Information necessary to process payment may be transferred to the relevant payment provider at checkout. The payment provider may have its own terms and policies for payment processing, card security, tax and invoicing processes, payment records, and refund processing. Flowlange does not intend to store card details directly.
15. Duplicate Charges or Technical Errors
If you believe a technical error caused multiple charges for the same transaction, billing of a cancelled subscription, or collection of an incorrect amount, please contact us at support@flowlange.com. If an incorrect charge is confirmed after review, the necessary correction or refund will be made.
17. Abuse and Fraudulent Transactions
Flowlange reserves the right to review an account or relevant transaction in the following cases:
- Use of stolen or unauthorized payment instruments
- Creation of fake accounts
- Abuse of the refund system
- Attempts to manipulate the payment system
- Abuse of promotional or free usage limits
- Suspected fraud
- Abuse of the platform or payment infrastructure
In such cases, restrictions may be applied to the account or subscription within the framework of applicable law. This does not remove mandatory consumer rights under law.
19. Account or Service Termination
Closing an account does not automatically mean that past payments will be refunded. When an account is closed, the following are assessed separately:
- Current subscription status
- Paid period
- Service used
- Applicable refund or withdrawal provisions
20. Reservation of Legal Rights
This policy may not be interpreted in a way that removes mandatory rights granted to consumers under applicable law. In particular, the following rights arising from consumer law are reserved:
- Right of withdrawal
- Rights to withdraw from or terminate the contract
- Rights relating to defective service
- Refund of price
- Rights to apply regarding consumer disputes
For distance contracts in Türkiye, consumer withdrawal and refund rights are regulated under Law No. 6502 and the Distance Contracts Regulation.
21. Policy Changes
Flowlange may update this Refund and Return Policy for the following reasons:
- Changes to services
- Changes to payment systems
- New subscription models
- Legal and regulatory requirements
The current policy is published on the Flowlange website.
22. Contact
For questions about refunds, withdrawal, payments, or subscriptions: Flowlange Address: Türkiye General Support: support@flowlange.com Legal: legal@flowlange.com Privacy: privacy@flowlange.com Web: flowlange.com